Refund Policy

This policy explains when you can get money or credits back. It does not limit any rights you have under the law of your country.

1. Two ways to ask

Purchases on GOROB.ai are sold through Link, our merchant of record. You can ask us for a refund at [email protected], or ask Link support at link.com. Link may grant refunds under its own refund policy and the law; where Link’s policy is more generous than ours, it applies to requests made to Link. Approved refunds go back to your original payment method. We reply to refund requests within 48 hours.

2. Failed generations

If a generation fails or is not delivered because of a technical problem, its credits go back to your balance. For some features this happens automatically; if your credits have not come back, write to [email protected] with a link to the generation (or its date and time), and we will return them.

3. Faulty results

If a result is corrupted, cannot be played or downloaded, or is clearly unusable, write to us within 30 days after the result is delivered. We will re-run it or return the credits, and if we cannot fix the problem, we will refund what you paid for it. A result that simply differs from your taste is not a fault, because AI results vary.

4. Subscriptions

You can cancel at any time and keep your plan until the end of the period you have paid for. We do not refund the unused part of a period, except for duplicate or unauthorised charges, charges made after you cancelled, the cases in sections 5 and 7, a significant cut in your plan’s features or the discontinuation of the Service (Terms of Use, sections 2 and 5), and where the law requires a refund.

5. Annual renewals

If your annual plan renews and you write to us within 14 days after the renewal payment, we will cancel the plan and refund the part of that payment that corresponds to the credits from the renewal you have not used; those credits are removed from your balance. Credits you spend after the renewal are counted against the renewal’s credits first.

6. Credits

Credits never expire, including credits from subscriptions. Unused credits are not refundable, except in the cases in sections 5 and 7, if we significantly cut your plan’s features or discontinue the Service (Terms of Use, sections 2 and 5), or where the law requires it.

7. 14-day withdrawal

You can withdraw from a credit purchase or a new subscription within 14 days of purchase without giving a reason. Generations you have already made are not refunded, because they were carried out at your request (unless the law of your country requires otherwise). We refund the unused part — the price of the unused credits from that purchase, or the part of the subscription price that corresponds to the credits you have not used — remove those credits from your balance and, for a subscription, end it. Credits you spend after a purchase are counted against that purchase’s credits first. To withdraw, email [email protected] or send us the form below; it is enough to send it within the 14 days. We confirm by email and refund within 14 days. If you live in the European Economic Area, the United Kingdom or Ukraine, this is your statutory right of withdrawal.

8. Charges you don’t recognise

Your statement shows “LINK.COM* GOROB.AI”. If you don’t recognise a charge, contact us or Link support first, so we can resolve it quickly.

9. Abuse

We may refuse refunds in cases of fraud or abuse of this policy, but never a refund that the law requires.