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Refund Policy

Effective date: July 7, 2026

1. General

GOROB.ai provides digital AI-powered content generation services. Because digital generation services begin processing immediately after an Order is submitted, refunds are governed by the rules below.

2. Non-Refundable Cases

Once processing of an Order has begun, the payment for that Order is considered used and is generally non-refundable. Refunds are not provided if:

  • The generated content does not meet your personal preferences or expectations;
  • You selected an incorrect template or settings;
  • You uploaded unsuitable or low-quality source materials;
  • You changed your mind after the Generation process started;
  • Your content violated our Terms of Use or applicable laws.

AI-generated content is inherently variable, and results may differ from user expectations.

3. Eligible Refunds

A refund may be granted if:

  • Payment was successfully completed but the Generation did not start due to a confirmed technical failure;
  • A verified technical failure prevented the Service from delivering the purchased Generation;
  • A duplicate payment was charged for the same purchase.

Each refund request is reviewed individually based on the available technical records. Order materials (source photo and generated result) are retained on our servers for 30 days after the order was created — we recommend submitting a refund request as soon as possible after identifying an issue.

4. How to Request a Refund

To request a refund, please contact: [email protected]

Please include: your account email; payment date and time; transaction ID (if available); description of the issue. Providing screenshots may help us investigate your request faster.

5. Review Process

We aim to review refund requests within 14 calendar days. If approved, the refund will be issued using the original payment method whenever possible. The time required for funds to appear on your account depends on your bank or payment provider.

6. Fraud Prevention

GOROB.ai reserves the right to refuse refund requests involving: fraudulent activity; abuse of the Service; abuse of the refund process; violations of our Terms of Use.

7. Contact

If you have any questions regarding refunds, please contact: [email protected]