Frequently Asked Questions

Usually a few minutes; at busy times it can take longer. You can close the page or turn off your phone: the generation continues without your device, and the result will appear in “My Generations”.

Your generations are saved in “My Generations”. Video trends are deleted automatically 30 days after creation.

Clear, well-lit photos where the face is fully visible — no sunglasses, hats or anything covering it. Full-body photos work too, as long as the face is clearly visible. Generally, the higher the photo quality, the better the result.

JPG, PNG, WEBP and HEIC (the default iPhone photo format), up to 30 MB.

Each generation is created separately, so results can vary even for similar photos. A different angle, lighting or expression can noticeably change the result.

Yes. You can start a new generation with the same photo or a different one. Each generation is created separately, so the result can come out differently each time.

Purchases on GOROB.ai are sold through Link, Stripe’s consumer platform, which is our merchant of record. That’s why Link’s name appears on your statement and your receipt comes from an @link.com address.

In the European Economic Area, the UK and Ukraine our prices include VAT; elsewhere, tax is calculated at checkout, before you pay. We detect your region from your IP address, so with a VPN you may see another region’s prices — the amount on the checkout page is always final. Link may show and charge the amount in your local currency; for subscriptions it can change with exchange rates.

Link emails them after each payment, with a PDF attached. You can also find them in your Link account at link.com.

In the Subscription section of your account settings, or in your Link account. You keep your plan until the end of the paid period and can resume it before then without paying again. Your credits stay in your balance.

Yes, one per plan. Each one is billed and cancelled separately. Credits from all of them go to one balance, and features follow your highest active plan.

No. Credits never expire, even after a subscription ends.

For annual plans, Link emails you a reminder before each renewal. We email you before any price change.

Credits for a failed generation go back to your balance. For a faulty result, write to [email protected] within 30 days. Unused credits can be refunded within 14 days of purchase. Details are in our Refund Policy.

Video trend photos and results are deleted after 30 days. Songs are kept until you delete them; song photos and covers too, unless you turn on deletion after 30 days in your account settings. Other results are kept until you delete them or ask us to. Details are in our Privacy Policy.

Yes, within the rights described in our Terms of Use. Respect the rights of the people shown, and label AI-generated content where the platform or the law requires it — and always label realistic content showing real people if you use it for business.

Only an adult’s, and only with their permission for this use, including if you share the result publicly. Photos, videos and voice recordings that show anyone under 18 are not allowed — including your own children and childhood photos of adults.

Email [email protected] with a link to the content and the reason; you don’t need an account. We remove non-consensual intimate images within 48 hours of a valid request.

Adults aged 18 or older. You need an account (sign in with Google) to create and keep your generations and orders.

Email [email protected]. We answer in English and Ukrainian.